Trust
TCPA consent
How consent, quiet hours and opt-outs are honored for calls and texts.
The Telephone Consumer Protection Act (TCPA) limits automated calls and texts.1 Careforce contacts a member only when your records allow it, and stops as soon as the member asks.
How each contact is checked
Every call and every text runs these checks at send time, not when the duty starts.
Who does what
| Step | Who | What |
|---|---|---|
| Collect | Your organization | Consent is captured at enrollment or intake and sent with the member record |
| Check | Careforce | Each contact checks consent, opt-outs, quiet hours in the member's time zone and frequency limits |
| Suppress | Careforce | Members who already completed the task, such as a finished renewal, are removed from outreach when your status file updates |
| Revoke | The member | Texting STOP, or asking to stop during a call, ends contact at once2 |
| Report | Careforce | Consent source, opt-outs and the reason for each skipped member go back to you |
Texts also answer HELP with your program's contact details.
Customers can sign in to read the healthcare TCPA rules.
Not legal advice
Your organization owns the consent language. Talk to your counsel about your program.